Arbour Hospital/The Quincy Center, Arbour-Fuller Hospital, Arbour-HRI Hospital, Lowell Treatment Center, Pembroke Hospital and Westwood Lodge all comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, ethnicity, gender/gender identity, sexual orientation or sex.  The hospitals do not exclude people or treat them differently because of race, color, national origin, age, disability, ethnicity, gender, gender identity, or sexual orientation. 

Services offered:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the applicable Civil Rights Coordinator as identified below.

If you believe that the hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, ethnicity, gender, gender identity, or sexual orientation, you can file a grievance with:

Shaun Doherty, Civil Rights Coordinator
Arbour Hospital/The Quincy Center
49 Robinwood Avenue
Boston, MA 02130
617-390-1309 (Direct Line)
617-390-1597 (Fax)
Rachel Nassif, Civil Rights Coordinator
Arbour-Fuller Hospital
200 May Street
South Attleboro, MA
508-838-2285 (Direct Line)
508-838-23039 (Fax)
Liz Cyr, Civil Rights Coordinator
Arbour-HRI Hospital
227 Babcock Street
Brookline, MA 02446
617-731-3200, ext. 266 (Direct Line)
617-277-4993 (Fax)

Andrea Greene, Civil Rights Coordinator
Lowell Treatment Center
391 Varnum Avenue
Lowell, MA 01854
978-703-2455 (Direct Line)
978-703-2491 (Fax)

Stacey Burns, Civil Rights Coordinator
Pembroke Hospital
199 Oak Street
Pembroke, MA
(781) 829-7196 (Direct Line)
781-829-7574 (Fax)

Dwayne Henderson, Civil Rights Coordinator
Westwood Lodge
45 Clapboardtree Street
Westwood, MA
781-762-7764 ext. 525 (Direct Line)
781-769-6637 (Fax)

 

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.