“As a discharge coordinator I call the Arbour Health System Intake Department daily-sometimes multiple times a day. I find the staff at the center are always helpful and always pleasant.”
 Discharge Coordinator

“I just wanted to take a moment to offer some positive feedback about interactions I have with one of your staff in Intake. She has always been very professional and upbeat to work with in my experience, but this week she really worked with me to place a very sick little 12-year-old boy who could have fallen through the cracks if she didn’t get him placed.

“I anticipated him boarding at the ED for days and then being sent home without any help. I explained to her the nature of his case and pleaded that she help me out. She had him placed within hours of my call. She was a real lifesaver and I will be forever grateful to her for this case alone never mind all of the other cases she has worked on with me.”
Clinical Social Worker

 

From AHS News, May/June 2016